Bowes Wine Ltd (Registered number: 04351048, Registered Office Address: 17 Market Place, Devizes, SN10 1HT), started, owned and run by husband-and-wife team, Caspar and Victoria Bowes, is committed to respecting the privacy and maintaining the trust of our customers.
Please be assured that we will NEVER sell, rent or trade our email lists with other companies or businesses for marketing purposes; we have never done that sort of thing and never will.
We limit the collection of data for specific purposes and ensure that we have legitimate and lawful grounds for processing that data. We store personal information for only as long as we have a reason to keep it. We aim to ensure that the data we hold is accurate and up to date. We aim for full transparency on how we gather, use, and share your personal information. We do everything possible to protect personal and sensitive data.
When you register with our company, we collect information about you including your name, address, email address and telephone number. We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us and during telephone conversations between us.
Your information will enable us to bill you and to contact you where necessary regarding your ongoing account with us. Your information will also enable us to supply the goods you have purchased. We have to share your specified delivery address with the relevant warehouse and their logistics team in order to facilitate the delivery of your wine, and resolve any delivery issues. We will send you emails, and occasionally telephone you, with regards to the delivery of your wine.
If you choose to subscribe to our newsletters, we will also use your information to let you know about our wines, services and events. Our newsletters and marketing emails are purely sent on an "opt-in" basis. All our general mailings contain an unsubscribe link at the bottom of the email. You can unsubscribe at any time by clicking on this link or by emailing our data protection officer, Victoria Bowes.
When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting the website.
The information you provide to us will be held on our computers in the UK and will only be given to third parties who act for us for the purposes as set out in this policy or for other purposes approved by you. Those parties fulfill and deliver orders, process credit card payments and provide support services on our behalf. We will disclose your name, address and credit card details to SagePay for the purposes of processing your credit or debit card payment.
We NEVER sell, rent or trade our email lists with other companies or businesses for marketing purposes; we never have and never will. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
We do everything possible to protect your personal data against unauthorised use or access.
Our office computers and network are fully protected by Sophos security software and are automatically updated with all software updates as they are released. We have a managed support contract with our software providers, Excalibur, so that any issues are dealt with proactively.
We will not retain your personal data for longer than we deem necessary. We therefore delete any data pertaining to customers who have not purchased from our company in the last 24 months. We carry out a monthly check on inactive customers and delete all related records, excluding financial transactions which we are legally required to maintain.
You are entitled to view, amend, or delete the personal information that we hold. Please contact our data protection officer:
Bowes Wine Ltd
+44 (0)1380 827291
This policy was revised on 26th November 2018. Any subsequent changes to our policy will be posted to the website and, where appropriate, sent via email.